How to read Now, Next and Later
What RelayWorks shipped this quarter, what is building now and what comes next, with the items the Harborline pilot shaped. Prepared by Rachel Kim for Evan Brooks.
- Now: building
- In development, may change before release
- Next: planned
- Scoped and scheduled, not started
- Later: triaged
- Confirmed need, not scheduled
- Released
- Available today
Released this quarter5August and September
Building now4October and November
Planned next6scoped, not started
Triaged, later5confirmed need
Highlights for Harborline
| Item | Status | Why it matters |
|---|---|---|
| Region-aware routing templates | Released | The pilot routing fix, now a template for every region |
| Duty manager fallback | Released | After hours handoffs always get exactly one owner |
| Required waiting reason prompt | Building | Stops the gap two pilot users had. Targeted for October |
| SCIM group to team mapping | Building | Teams follow your directory. Targeted for November |
| Dispatch reference lookup | Planned | Shows job status next to the handoff. Targeted for December |
Released this quarter
- Region-aware routing templates, Septemberdone
- Duty manager fallback, Septemberdone
- Manager notes hidden from agents, Augustdone
- Import reconciliation report, Augustdone
- Adoption dashboard for supervisors, Septemberdone
Where feedback led to a decision
| What we heard | Source | Result |
|---|---|---|
| Urgent cases notified two regional leads | Harborline pilot, round 1 | Region-aware routing templates, released |
| Users skip the customer waiting reason | Harborline week one review | Required waiting reason prompt, building |
| IT wants teams to follow the directory | Harborline security review | SCIM group mapping, building |
Later, still confirmed as a need
- Handoff quality score per team
- Customer facing status page per account
- Mobile acknowledgment for drivers and yard staff
How to send us feedback
Post it in the room conversation or tell Rachel in the adoption review. Every item gets a status within two weeks.