Company-wide rollout with RelayWorks
Harborline decides on the rollout on Oct 9.
The 12-person pilot met its goals. Three items from Harborline stand between today and the executive decision.
3 of 9 steps done. Next: SSO details, due Sep 30
Waiting on Harborline
- Confirm SSO and SCIM detailsHarborline IT. Identity provider, group names per region and a test account. Wave 1 setup depends on it.Open the guide
- Return the security questionnaireNadia Ortiz. Twelve questions, most answered from the security pack.Answer questions
- Choose the plan and seat countEvan Brooks with Daniel Price. Business at 180 seats is recommended.Compare plans
Pilot results
All pilot resultsWeek one, Sep 14 to 18. Support stays active for one more review cycle before it closes.
- Pilot team
- 12
- Complete ownership, week one
- 94.7%
- Import rows mapped
- 2,400 of 2,418
- Scenario tests, round 3
- 8 of 8
Service desk and regional operations
36 of 38 handoffs, up 7.2 points
18 closed test records excluded
Round 1 failed urgent routing
Recent activity
Mutual plan- RKRachel shared the rollout proposalThree plans for 180 seats. Business is recommended.
- RKSecurity and procurement pack sharedControls, data flows and three open questions for Harborline IT.
- RKWeek one review published36 of 38 handoffs fully owned. Two users get a coaching follow up.
- EBEvan accepted the launch checklistAccepted with coaching. Rachel added an ownership job aid.
- OLOmar fixed urgent routingAccount region selection and a duty manager fallback. Later rounds passed.